Privacy Policy
Last updated: May 2026
GOwithHIPPO Travel (“GOwithHIPPO”, “we”, “us”, “our”) is a Canadian host travel agency. We respect your privacy and take the protection of your personal information seriously. This policy explains what we collect when you use our website at gowithhippo.ca or contact us, how we use it, and the choices you have.
Information we collect
- Contact information you give us — your name, email address, phone number, and any details you include when you submit our contact form or reach out to one of our advisors.
- Trip details— when you work with one of our advisors, the information you share about the trip you’re planning.
- Technical information — IP address, browser type, device information, and basic usage analytics necessary to operate the site.
We do notcollect payment information through this website. If you book travel, payment is handled directly between you and the supplier or through your advisor’s booking systems.
How we use your information
- Respond to your questions and connect you with the right advisor
- Help our advisors plan and support your trip
- Send you information you’ve asked for
- Operate, maintain, and improve our website
- Comply with legal, regulatory, and tax obligations in Canada
Who we share your information with
We do not sell your personal information. We share it only as needed to operate:
- Your HIPPO advisor — when you request to work with an advisor, we share your contact details and trip information with them so they can help you.
- Service providers — Vercel (hosting), Neon (database, servers in North America), Resend (email delivery), Judge.me (customer reviews), and Vercel Analytics (privacy- friendly usage analytics).
- Travel suppliers and our consortium — when you book travel through an advisor, the relevant supplier and our travel consortium (TravelSavers) for registration and commission processing.
We may also disclose information when required by law or to protect the rights, property, or safety of GOwithHIPPO, our advisors, our clients, or others.
Cookies
Our site uses essential cookies to operate. We do not use advertising cookies. Third-party tools we use (Judge.me reviews, Vercel Analytics) may set cookies necessary for their function. By using our site, you consent to these cookies.
Your rights
Under Canadian privacy law (PIPEDA and applicable provincial legislation), you have the right to:
- Ask what personal information we hold about you
- Request a correction to inaccurate information
- Withdraw consent for our use of your information
- Request deletion of your information
- File a complaint with the Office of the Privacy Commissioner of Canada
Children’s privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time. The “ Last updated” date above will reflect the most recent revision.
Contact us
- Email: hippohq@gowithhippo.com
- Phone: 844-469-4844
- Mail: GOwithHIPPO Travel, PO Box 21028 RPO Leduc Main, Leduc, AB T9E 6R4