I don’t even know where to start. Trying to come home from our honeymoon from Cancun to Calgary and WestJet changed gates twice but didn’t tell us of the second change. This left us missing our flight and stranded in Mexico. 7 people missed their flight in total. There was no help from anyone!! Mexico WestJet reps refused to help us, they were terrible. We were thankful just to get our luggage back. We waited on hold for 3 hours with WestJet with no answer. Sunwing was absolutely no help. Our travel agent was in Morocco and couldn’t help but left us in Jens hands. Jen spent SIX HOURS on the phone and computer on her Saturday trying to help us. Complete strangers to her and she saved us. She had two laptops going, on every avenue every different website looking for anything she could, on the phone with us entering our birth dates and info while we’re sitting at the airport trying to find us a cheaper flight home which turned into just ANY flight home. There were problems with multiple flights home to Canada so every flight was being snapped up fast. She got us a flight home the next evening and suggested (and once we agreed), Jen booked us a safe hotel at the airport as well so we were safe for the night. Jen went ABOVE and BEYOND for us today, I am actually shocked at how she stuck to it all day and did everything she possibly could for complete strangers. I maybe cried a little bit once she found us a flight. My husband and I can’t thank her enough for her thorough dedication to our emergency when no one else seemed to care, and will be sending something to her as a thank you. From the bottom of our hearts, THANK YOU from the Collin’s.
Just booked Jamaica with Jen. She was fabulous! She answered all our questions, booking was done quickly and she sent all paperwork right away. Will definitely book with her again. PS.. follow her page on Facebook for good deals!
I was referred to Jen by a friend who also had used her. I have always booked my own trips, but using Jen and HIPPO was a super easy and convenient experience. She was quick to reply to my endless questions, and we had a seamless booking. It’s nice to let someone else do all the work for once, all with no cost extra cost to us. Even her Facebook page has amazing deals that gets you into the planning mood! Will definitely use Jennifer for future trips. Don’t hesitate, book the trip with Jen!
Jen answered my first message to ask her for help very quick. Then sent me quotes right away. She answered any questions I had about the trip. She is very knowledgeable about booking vacations.
We recently had the pleasure of working with Jen to plan our family trip to Disney, and I can honestly say it was one of the best decisions we made. From start to finish, she made the entire process so easy and stress-free. She took the time to understand our family's needs and preferences, ensuring every detail was covered for our group of eight. Whether it was booking the right accommodations, helping with park tickets, or giving us tips for navigating Disney with a large family, she was there every step of the way.
Her personalized attention and dedication to making our trip perfect were truly impressive. Not only is she incredibly knowledgeable, but she's also just a genuinely kind and amazing person, always going above and beyond to make sure we felt taken care of. We couldn't be more excited for our upcoming Disney adventure, and we owe it all to her! If you're planning a trip, I highly recommend reaching out to Jen. She will make the whole experience a breeze, and you'll feel like you're in the best hands possible.