Frequently Asked Questions (FAQ)

1. How do I place an order?

Placing an order is easy! Simply browse our store, select the items you’d like, add them to your cart, and complete checkout. You’ll receive an order confirmation email once your purchase is successful.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as payment options available through Shopify Checkout (like PayPal or Shopify Pay). All transactions are secure and encrypted.

3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and instructions. You can use this to monitor your package every step of the way.

4. How long does shipping take?

Processing usually takes 2–3 business days. Delivery times vary based on your location and shipping method. Please note that delays can occur during peak seasons or due to carrier issues.

5. Do you ship internationally?

No! We currently don't ship outside of Canada.

6. What if there’s an issue with my order?

If you have a problem with a product or order, please contact us at careers@gowithhippo.com as soon as possible. While our sales are generally final, we’ll review your concern and work with you to find a fair solution.

7. Can I cancel or change my order?

We process orders quickly, so cancellations or changes are not guaranteed. Please contact us immediately at careers@gowithhippo.com if you need to make adjustments, and we’ll do our best to help.

8. Do you offer refunds?

Due to the nature of our products, refunds are not standard. However, if you experience an issue, please reach out, and we’ll work with you to resolve it fairly.

9. How can I contact customer support?

We’re here to help! Reach out to us at:

- Email: careers@gowithhippo.com

- Phone: 1-844-469-4844

- Business Hours: M-F 9-5 (MST)